Contractors / Customers are responsible for checking material prior to installation.
All of our products tile, stone, glass, mosaics, etc. are prone to variation in color, shade, tone and size which is a normal feature of the material and should be expected.
Upon delivery open and inspect each box of tile. An entire order should be blended to promote a consistent installation.
Absolutely no allowances or claims will be accepted after installation.
Installation constitutes acceptance of material.
Design Tiles by Zumpano, Inc., is not responsible for calculating measurements. – It is the responsibility of the Customer/Contractor to order the correct quantity of materials.
In the event additional material is needed & shade/caliber is specified by customer/contractor we will attempt to provide the same shade/caliber if possible.
ORDER RETURN POLICY
No returns after fourteen (14) days from the date of which order is placed.
A 25% re-stocking fee will apply to all returns, this includes orders that have been pulled and staged.
No returns on natural stone or Mexican Saltillo.
No returns of discontinued, close-out or sale items.
No returns on installation products-this includes thinsets, grout, sealers, and related material.
All returns must be in salable condition in their original packaging, full, unopened boxes only.
All returns paid by cash or check will be refunded by a check which will be mailed to you.
SPECIAL ORDER POLICY
A “Special Order Authorization” form must be completed and signed before material can be ordered.
Customer is responsible for associated freight, packing, and/or pallet charges.
Minimum 100% deposit required by customers without a Zumpano charge account.
